Vacancy for Service Desk Specialist in Baku, Azerbaijan


​KPMG in Azerbaijan announces recruitment for Service Desk Specialist, ITS.


  • Accepting IT-related calls by phone, register an incidents, resolve at least 80% of requests
  • Ensuring that user requests are logged and resolved within the approved time frame
  • Providing first line technical support and problem solving in cases of user hardware/software failure
  • Providing of first line technical and/or support and problem solving in cases of network failure
  • Escalating problems accurately and on time to the IT Service providers, for example in case of network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process
  • Multi-functioning devices support (print, scan, copy)
  • Handling the first line of IP- telephony, audio and video- conference systems, including basic programming of these systems and administration
  • Participate at execution of the ITS projects if required
  • Maintaining the IT Service Desk related databases and documentation
  • IT warehouse inventory
  • Provide IT-related trainings for users if required

To fulfill the role the candidate is expected to meet the following requirements:

  • Team member with strong interpersonal skills
  • Complete higher education (technical is preferable) or student of evening classes
  • Working experience in a similar position not less than half a year
  • Fluent Russian,Intermediate level of English
  • Knowledge of networking technologies
  • Professional knowledge of Windows 10 (certificate is a plus)
  • Advanced user of MS Office 2013/2016/O365 products (mainly Word, Excel, Outlook, Power Point)
  • Active Directory and SCCM knowledge is a plus
  • ITIL knowledge will be an advantage
  • Able to work under pressure
  • Ready to take on responsibility

We offer:

  • Great professional IT team in CIS region and friendly environment in the office
  • Usage of modern OS and technologies like Windows 10, Virtual machines, Office 365, Skype4Business, SCCM, SYSTIMAX and others
  • Support of the various information systems to be used by up to 5000 users in 24 offices located at 8 countries
  • Powerful and fast laptop with SSD
  • Comprehensive remuneration package
  • Opportunities for career and professional growth
  • A wide range of training and development programs

To apply for vacancy, please, follow the link below: